Terms and Conditions

Ordering. Orders are placed on www.KatiesPencilArt.com by clicking the “Start Your Order Here!” button on the Home page or Price List & Descriptions page. Please fill out the form completely to ensure that the artist knows exactly what you want. After filling out the form, email your reference photo(s) to katiespencil@gmail.com with subject line: your name, “reference photos.” The artist will review your form and photos and contact you via email to go over details and timeline before your artwork is started.

Deposit. A 40% non-refundable deposit is due after details and timeline are agreed upon. The deposit will be 40% of the cost of the artwork/additions to the artwork. (The price of any added-on products will not be included when calculating this percentage.) Payment of the deposit signifies that the client has read and agrees to the Terms and Conditions of the commission. Payment secures the client’s booking. If deposits are not paid within 2 weeks of being received, the client may lose their place in line and their agreed-upon completion date may need to be adjusted. The artist will start the artwork when the deposit is received, or in the agreed-upon time frame. This deposit will not be returned if the order is cancelled, for any reason, by the client.  For the unusual circumstance in which the artist must cancel the order, the deposit will be returned. The deposit will not be refunded if the cancellation is due to client’s failure to follow the Terms and Conditions, repeated rudeness, unreasonable demands, or any form of harassment toward the artist.

 Turn-Around Time. Time to complete the artwork will depend on the artist’s current workload. A single subject artwork can generally be completed within 3 to 4 weeks once the work starts. Larger, intricate, or complicated works of art may take longer to complete. Orders will be placed in the order in which they were received and approved, and the order in which deposits have been paid. The artist will give a wait-time estimate when the order is received or feel free to ask about current wait times before ordering. Rush orders may be available for a fee. Availability of rush ordering varies and is at the discretion of the artist. Timeline quotes are good for two weeks from the date on the deposit invoice. Failure to pay the deposit in the allotted time may move your start time to a later date.

Customer Satisfaction. The client will receive a photo of the artwork, via email, for approval before the artwork is shipped or picked up by the client. Two reasonable revision requests (no major structural or color changes) are allowed, however, the initial deposit is non-refundable if the client chooses not to purchase artwork after reasonable revision has been made.

Payment Options. Clients will be sent invoices to the email listed on their order form for both the initial deposit (before the artwork is started) and the remaining balance (after the artwork is completed and approved by the client). Major credit cards are accepted, and your information is kept confidential. Final balance is due upon client approval of the artwork and may be paid with the invoice link sent via email. The final balance must be paid before the artwork is shipped. Clients picking up their artwork may pay the remaining final balance with cash during pickup or online before pickup.  

Shipping. Items will ship via USPS Ground Advantage at a cost of $6.00. Customers who qualify as local will be notified during initial email contact after their order form is received. Free pick-up is available for local customers.

Copyrights. Copyrights to the art remain with the artist. However, use of printing services is allowed as long as the items printed are for personal use only. Clients may not reproduce or alter the artwork in any way to make a profit. Low resolution files are included in the download package that may be used to share online. Please do not share larger files online. This prevents images from being reproduced and sold by others. A photo of framed original artwork may also be shared online. Please credit Katie’s Pencil when sharing the artwork online in any way.

 Use of Your Custom Artwork. The artist will not resell original custom artwork or prints of custom artwork without permission from the customer. The artist may, however, use the artwork for promotional purposes on the artist’s website (www.KatiesPencilArt.com), advertisements, or social media. Clients wanting their commissioned artwork hidden for a specified period of time (such as the time prior to giving as a gift) must let the artist know when ordering or as soon as possible.

Refunds and Returns. All types of custom artwork and digital downloads are non-returnable and nonrefundable. If there is a problem with download files, contact the artist so that a solution can be worked out. Returns of non-custom items are only accepted if they are in original, unopened packaging. Please contact the artist and the USPS if there is a problem. The artist is not responsible for packages delayed, lost, or damaged in shipping. If you would like to return a qualifying item, notify the artist through the Contact button on www.KatiesPencilArt.com or via email to KatiesPencil@gmail.com. Please include the order number and date of purchase. If the return is approved, you will be sent a prepaid shipping label via email. Your refund will be processed once the returned item is received, unopened and in its original condition. Any returns must be made within 30 days of purchase.

Changes to Terms and Conditions. Reasonable changes to Terms and Conditions can be made by the artist at any time. Records are kept of all revisions and the dates they are implemented.

9/3/2024